RESERVATION {% if fatal_error %}PROBLEM{% else %}WARNING{% endif %}

Dear {{ reservation.user.first_name }},

{% if fatal_error %} There is a problem with your {{ reservation.start|time }} reservation for the {{ reservation.tool }}. The tool was shut down when this email was sent. Please visit {{ site_title }} to view current tool status. {% else %} There may be a problem with your {{ reservation.start|time }} reservation for the {{ reservation.tool }}. The tool may be operating in a diminished capacity or may not be able to perform certain processes. Please visit {{ site_title }} to view current tool status. {% endif %}

What's wrong and when will it be resolved?

{% with reservation.tool.problems as problems %} {% for problem in problems %}

{% if problem.problem_category %}{{ problem.problem_category }}
{% endif %} {{ problem.problem_description|linebreaksbr }}

{% if problem.estimated_resolution_time %} Estimated to be resolved by {{ problem.estimated_resolution_time }}. {% else %} No time estimate has been made for a resolution. {% endif %}

{% endfor %} {% endwith %} {% with reservation.tool.unavailable_required_resources as unavailable_required_resources %} {% for resource in unavailable_required_resources %}

A required tool resource is unavailable: {{ resource }}
{{ resource.restriction_message|linebreaksbr }}

{% endfor %} {% endwith %} {% with reservation.tool.unavailable_nonrequired_resources as unavailable_nonrequired_resources %} {% for resource in unavailable_nonrequired_resources %}

An optional tool resource is unavailable: {{ resource }}
{{ resource.restriction_message|linebreaksbr }}

{% endfor %} {% endwith %}

We're at your service

If you have any questions about the tool or your reservation, please contact the primary tool owner, {{ reservation.tool.primary_owner.first_name }} {{ reservation.tool.primary_owner.last_name }}.

If you are unable to reach the primary tool owner then you can contact the secondary tool owner, {{ reservation.tool.secondary_owner.first_name }} {{ reservation.tool.secondary_owner.last_name }}.

The staff can provide answers to general inquiries.